Frequently Asked Questions

REPAIR: If your hearing aid is repaired, your coverage will continue uninterrupted.

SINGLE REPLACEMENT:  If your hearing aid is replaced, the policy is considered earned.  New coverage will be needed for the replacement.

If a replacement is needed, you will need to pay the balance of the policy before the claim is authorized.

Hearing aids are sophisticated devices and require specialized services such as fitting and programming which only they can provide.

Once your practitioner submits a claim, ESCO will respond within one working day. Contact your practitioner to have claim information completed and submitted within 90 days of your loss or damage. No notary is required.

Accidental Damage means unintentional physical damage sustained by your hearing aids.  EXAMPLES:

• Goes through washing machine
• Pet got hold of it

Repair is gradual deterioration, normal wear and tear and electronic failure. EXAMPLES:

• Stops working, dead, weak
• Battery drain
• Intermittent

Yes. If the manufacturer's warranty has expired, ESCO coverage would be a wise choice. Even if your aid has not had warranty coverage for years, most hearing care practitioners would suggest adding ESCO coverage.

ESCO does not have deductibles at the time of claim.  However, you may be charged a fee for professional services performed by your practitioner in the event of a loss, damage or repair claim.  Your ESCO policy does not cover any fees for professional services.

ESCO coverage is available on most manufacturers. Please contact our customer service team 1-800-992-3726 if you are unable to locate your manufacturer or model.

ESCO offers flexible payment options to fit your budget. Pay in full or Monthly payment which allows you to pay for coverage over a 12 month period.

A Quote ID is a personalized quote that you had requested previously online.  You may have printed the information, or this information may have been emailed to the email address provided.  Below is a sample of a quote.

Monthly payments may work better with your budget; however, paying the premium in full can help lower your annual premium.

If a replacement is needed, you will need to pay the balance of the policy before the claim can be authorized.

Yes, you can make additional payments or pay off the remaining balance at any time during the policy period.

ESCO accepts Major credit cards and electronic check.

Please note that if you are using an HSA card, you will want to contact your plan administrator and see if ESCO is an approved purchase. ESCO is classified as Property Insurance.

Please contact our customer service team at 1-800-992-3726 to review coverage options.

You will want to notify ESCO of your new purchase. Typically, new hearing aid purchases come with a manufacturer’s warranty, you will want to check with your hearing care provider for the exact warranty dates.

Coverage can be cancelled by you at any time simply by contacting our customer service team. We will refund any unearned premium.