Frequently Asked Questions

CAN I PAY MONTHLY?

Yes. ESCO has a monthly payment option allowing your premium cost to be spread out over the period of your annual policy. This option requires payment made by credit card.

MY AID IS OUT OF WARRANTY. CAN I GET ESCO COVERAGE?

Yes. If the manufacturer's warranty has expired, ESCO coverage would be a wise choice. Even if your aid has not had warranty coverage for years, most hearing care practitioners would suggest adding ESCO loss and damage coverage.

IS NORMAL WEAR AND TEAR COVERED?

Yes. ESCO’s Platinum Plan offers coverage for not just loss & damage but also includes repairs for normal wear and tear.

HOW LONG WILL MY CLAIM TAKE TO PROCESS?

Once your practitioner submits a claim, ESCO will respond within one working day. Contact your practitioner to have claim information completed and submitted within 90 days of your loss or damage. No notary is required.

If you’ve lost or damaged your hearing aid, click here to learn how the claim process works.

DO I NEED TO SEND MY AID TO A SPECIFIC LAB OR MANUFACTURER FOR REPAIRS?

No. However, ESCO suggests your hearing aids are repaired with parts made and installed by the original manufacturer. Their work is warranted and means, once repaired your aid is as good as new.

DO I STILL HAVE COVERAGE?

ESCO coverage is an annual policy. Near the end of the policy, you will receive a renewal notice. ESCO encourages you to continue to visit your hearing professional for regular maintenance, as this is essential to keeping your hearing aid in good working condition. ESCO also sends your hearing aid professional a registration card to keep on hand in your patient file. Your practitioner may also inform you when the policy is coming to an end.

Have a question?

Contact ESCO

 

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